FAQ Info

FAQ Info

Discount Policy
Valley Wine & Spirits and www.valleywineandspirits.com Discount Policy:

Valley Wine & Spirits case discount saves you 20% off all Mix and Match Cases of NON-SALE 750ML BOTTLES OF WINE ONLY. Other wine package sizes, liquor and beer are not entitled to any discount. Liquor and beer cannot be purchased through this website and are for informational pourposes only.One case equals twelve (12) 750ml bottles. Sale items will count toward the case of twelve, but are entitled to no further discount. Examlpe 10 bottles on sale for $9.99(reg. $14.99)+2 bottles for 24.99(not on sale) recive $5.00 off each bottle of non sale wine.

Multiple orders will not be combined for case discounts. Discount applies to single transaction only.

Browser Support
Windows Supported Browsers:
This website will support IE, Netscape, Firefox and Opera.

MAC Supported Browsers:
Mozilla is the preferred browser for MAC users. You may download Mozilla free by clicking here. This website will support Safari, Netscape and Mozilla. There are known issues with some scripts when using older versions of the Safari browser. MAC users should update all browsers to the latest version to avoid errors.
NOTE: IE for MAC has been discontinued and is no longer supported due to scripting limitations of the browser. Please use one of the supported browsers on this site. A known error occurs when Java Scripts are run in the IE MAC OS X browser. When executing a request the browser will send the request then stall and appear to hang up. This and many other errors in the browser is the reason for its discontinued status.

June 13, 2003. Mac IE as we know it just died. Microsoft pulled the plug on further development of a standalone version. see: http://www.l-c-n.com/IE5tests/ see the news and updates section of the referred page.

MAC users are reccomended to use Mozilla as a browser.

Store Policies
Alcohol Sale Policy
1. YOU MUST BE 21 YRS. OF AGE TO PURCHASE ALCOHOLIC BEVERAGES FROM OUR STORE OR THIS WEB SITE.

2. By initiating a sale over the web, you are certifying that you are of legal drinking age. Falsifying this information is considered a crime. Valley Wine & Spirits will actively prosecute and assist in said prosecution of anyone found to be in violation of state law.

3. All orders initiated via Telephone certify that they and whoever will be signing for the receipt of the ordered merchandise is of legal drinking age. Falsifying this information over the telephone is considered a CRIME.

Privacy Policy
4. At Valley Wine & Spirits, your privacy is important to us. All information obtained by the Valley Wine & Spirits or via www.valleywinesandspirits.com, is for the sole use of Valley Wine & Spirits. All information gathered (name, e-mail, phone number, address, etc.) will never be sold, given or disclosed to any third party company or agent.

Return Policy
5. Order cancellation will result in a 10% restocking fee. If you would like to return all or part of your order, please call at 973-694-4800 or e-mail us at info@valleywineandspirits.com we will do anything possible to enhance your wine buying experience.

Web Sales
Please Note:
We reserve the right to limit quantities. Liquor items shown are for informational pourposes and cannot be shipped.

Thank you for choosing Valley Wine & Spirits. Always remember to drink responsibly and never drink and drive.

Privacy & Return Policy
Privacy Policy
4. At Valley Wine & Spirits, your privacy is important to us. All information obtained by Valley Wine & Spirits or via www.valleywineandspirits.com, is for the sole use of Valley wine & Spirits. All information gathered (name, e-mail, phone number, address, etc.) will never be sold, given or disclosed to any third party company or agent.

Return Policy
5. Order cancellation will result in a 10% restocking fee. If you would like to return all or part of your order, please call at 973-694-4800 or e-mail us at  info@valleywineandspirits.com we will do anything possible to enhance your wine buying experience.



Shipping Policies and Rates
Thank you for choosing Valley Wine & Spirits for your wine needs

Please review our shipping policies.

View shipping rates here

When selecting or entering a shipping address for your order; it is advised to ship to a business address. All alcohol shipments require a signature of a person over the age of 21.

Ship to States:
Note: Due to State and Federal regulations, we are unable to ship wine to the following states: Alaska, Hawaii, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Tennessee, Texas, New Hampshire and Utah. Customers from these States are welcome to shop our site and order non-alcoholic items only. We regret any inconvenience this may cause.

Delivery Schedule:
When purchasing wine, we will give you an estimate regarding the amount of time it will take for your package to be received. For more information, or for local deliveries, please call our order department at 973-694-4800. All packages are carefully packed in sturdy insulated shippers to ensure the safe delivery of your wine. Valley Wine & Spirits makes every effort to protect our shipments from temperature related damage. If you have concerns regarding weather you may choose to receive your package on a specific date or you may request that we ship your order using faster shipping method.

Shippers Signature Policy:
You must be 21 years of age or older to purchase wine from www.valleywinesandspirits.com. All packages sent out by Valley Wine & Spirits will require a signature for delivery. We encourage you to make sure someone of legal drinking age will be present to receive your package as it cannot simply be left unattended. We recommend you provide us with a business shipping address to ensure prompt delivery. We will not offer a refund of shipping charges for shipments returned because no adult was present to sign for the wine.

Returns:
Valley Wine & Spirits maintains a strong commitment to customer satisfaction. If you find any problem with your order (wrong wine, incorrect vintage, broken contents), please contact us immediately by phone at 973-694-4800 or via e-mail at info@valleywineandspirits.com We will make arrangements to have the package picked up and returned to us for inspection. If it is determined that a shipping error occurred, a replacement package will be sent to you at no additional shipping cost. If you wish to return your wine for any other reason, you must first contact us for instructions.

Title to, and ownership of, all wine passes from Valley Wine and Spirits to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping it from New Jersey to his/her home state. By arranging for transportation of the wine, Valley Wine and Spirits is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Valley Wine and Spirits, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

Directions
From NYC via George Washington Bridge: Take I-95 South via George Washington Bridge to I-80 West. Continue on I-80 West for approx. 12 miles to exit 53 Butler/Verona (route 23). Take route 23 north approx. 1 mile to the Alps Road exit. Follow Alps Road approx. 5 miles to the intersection of Alps Road and Hamburg Turnpike. Continue straight thropugh intersection and take first right and a quick left Valley Wine and Spirits in located on your left.

From Bergen County: I-80 West to exit 53 Butler/Verona (route 23). Take route 23 north approx. 1 mile to the Alps Rpad exit. Follow Alps road approx. 5 miles to the intersection of Alps Road and Hamburg Turnpike. Continue straight thropugh intersection and take first right and a quick left Valley Wine and Spirits in located on your left.

From Points West: I-80 East to Take exit #43 towards Mahwah onto I-287 NORTH go approx. 11.2 miles. Take exit #52A towards Wayne/Rivervale. Continue on RT-23 South go approx. 1.7 miles. Make a Loop on Jackson Ave. Jackson Ave. Becomes Pompton Plains Crossroads. Turn right on Rte. 202. Go approx. 1 mile and turn Left on Jackson Ave. Turn right onot Hamburg Turnpike. Valley Wine & Spirits is located on your left.

Help
To answer your questions, help is available by calling 973-694-4800 Monday-Saturday 10am-8pm and ask for the wine department. You may also email your questions at anytime to: info@valleywineandspirits.com When emailing a question, please allow 24 hours for a response.


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